1. Cancellation Policy
Customers may request cancellation before the digital product delivery process has been completed.
Cancellation requests must be submitted through our official contact email.
2. Cancellation Requirements
Cancellation requests must include:
Customer name
Order information
Purchase details
Reason for cancellation request
3. Digital Product Cancellation Restrictions
Because our products are digital Canva design template sets, cancellation requests may not be accepted after the product has been delivered or access information has been provided.
Once digital delivery has been completed, the purchase may be considered fulfilled.
4. Refund Policy
Eligible refund requests will be reviewed after receiving a valid cancellation request.
Approved refunds will be processed within approximately 3 days.
5. Refund Eligibility
Refund requests must meet the requirements of this policy and must be submitted with accurate purchase information.
Refund approval depends on the circumstances of each request and whether the digital product has been delivered or accessed.
6. Refund Processing Time
Approved refunds will be issued within approximately 3 days after approval.
The actual time for funds to appear may vary depending on the payment provider or financial institution.
7. Contact Information
Company Name:
Elevexa LLC
Address:
10041 E Ampere Ave
Mesa, AZ 85212
Email: